Privacy Policy

Effective Date: January 1st, 2026

At TyFixit, we take your privacy seriously. This policy outlines how we handle the information you provide when visiting our website or using our repair services in Midlothian, VA. By continuing to interact with our business, you agree to the practices described below.

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

TyFixit ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect different types of information to deliver the best repair experience and maintain smooth operations:

• Personal Information: Name, email address, phone number, and physical address. We also maintain opt-in records and timestamps for all communication channels (SMS, email, etc.).
• Device-Specific Details: To process repairs, we log your device’s make, model, IMEI, serial number, and known issues.
• Non-Personal Information: IP address, browser type, device OS, and website usage patterns captured via cookies and analytics.
• Customer Communication: Records of inquiries, messages exchanged (email, phone, or chat), and service history.

2. How We Use Your Information

The data we gather helps us provide better service and ensure efficiency:

• To manage repair requests and provide status updates.
• To respond to inquiries, feedback, and technical support needs.
• To improve the usability of our website and customer interactions.
• To meet legal obligations and prevent misuse or fraud.
• To maintain records of your communication preferences and consent.

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, repair updates, and customer support.

• Opt-In & Consent: You will only receive messages if you have explicitly opted in. We maintain timestamped records of all opt-in actions.
• Opt-Out Instructions: You can cancel SMS notifications at any time by replying "STOP". You will receive a final confirmation message, and no further messages will be sent unless you re-opt in.
• Help & Support: Reply "HELP" for assistance or contact us at tyfixit804@gmail.com.
• Carrier Information: Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

SMS Data Protection Statement: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Information Sharing & Disclosure

Your data is treated with strict confidentiality. We do not sell, rent, or trade your personal information. We only share information in the following situations:

• Service Providers: We may engage reliable vendors/subcontractors who help us deliver our services (e.g., payment processing or customer support). These third parties are bound by confidentiality agreements.
• Legal Compliance: We will release information only when required by law, court order, or in cases involving safety and fraud prevention.
• Business Transfers: If TyFixit undergoes a merger or sale, your data remains protected under the terms of this policy.

Note: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption of sensitive data and secure access controls.
• Regular security updates and employee training on data protection.
• While no method of digital storage is 100% secure, we make commercially reasonable efforts to safeguard your information.

6. Your Rights & Choices

Depending on your location, you may have the right to:

• View, update, or delete the personal data we hold about you.
• Opt-out of marketing emails or SMS messages (reply "STOP").
• Withdraw consent at any time for future communications.

7. Policy for Children

TyFixit's services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a minor has submitted data to us, please notify us immediately for removal.

8. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

TyFixit Address: 10629 Hull Street Rd, Midlothian, VA 23112

Email: tyfixit804@gmail.com

Phone: 804-325-5171